Recycling and Return Instructions for Stratasys 3D Printing Items

It’s Easy

To be green. Simply follow our Recycling + Returns Instructions to return or recycle your used cartridges, canisters, spools, print engines and containers for return or recycle. We make it easy to be responsible!

Look for this symbol on your Stratasys packaging to ensure your items are recyclable.

What can I return?

Cartridges

Canisters

Spools

Print Engines

Eden / Connex Cartridges (Only for US)

a 3d printer desktop materials container

Desktop Printers (Only for US)

What can't I return?

PolyJet Waste Containers

Learn more about PolyJet waste container disposal.

Shipping Instructions

Select Country for Shipping Instructions

Shipping Instructions

1. Fill out your contact and product return information using the form on this page.

2. Place the canisters, cartridges and spools you are returning in a box.

Estimated shipping weight will be calculated for you. This may change at point of shipping, due to variables in residual material in canister, etc. Ignore any discrepancies between actual and estimated weight and proceed with shipment.

Maximum shipping weight is 70 lbs (32kg) per box.
Maximum box size is 30 x 24 x 24 inches. (760 x 610 x 610 mm).
This system will notify you if you exceed the weight limit. If this happens, reduce the number of items shipped and return to this page to create another shipping label for remaining items.

3. Returning three to five units:

Bundle a minimum of three and up to five original boxes. Tape them together securely.

Returning six or more units:

If returning six or more units, you will need to provide your own box for shipping or create separate bundles. This box still may not exceed 30 x 24 x 24 inches (760 x 600 x 600 mm) and 70 lbs. (32 kg).

4. Click Submit to print return shipping label. (Note: Your shipping label will open a new window. Print these.)

For Canada: Click Submit and a new browser page will open. Here you can print the return shipping label* and the commercial invoice* (note: a total of 3 copies of the commercial invoice are required for Customs purposes).

*Alternate method for printing labels and commercial invoices: The email address entered when submitting the recycling request receives an automatic reply containing a PDF copy of the commercial invoice and link to the FedEx label. You may find it is easier to print the required documents from this email.

5. Place return label on box.

For Canada: Make two additional copies of the commercial invoice. Place return label and international shipping pouch (with three copies) on box.

*Contact us for large, palletized returns of 50 or more cartridges.

Shipping Instructions

Parcel Packing Process
Package the canisters and spools (FDM only) you are returning in a box.
1. Maximum shipping weight is 32 KG per box.
2. Dimension and weight must be indicated in centimeters.
3. Maximum box size is 61 x 61 x 61cm.
4. Multiple boxes can be returned.
5. Enter Shipping Details.
6. Submit your request.
Pallet Packing Process
Package the canisters and spools (FDM only) you are returning on a pallet.
1. Maximum pallet size is 120 x 120 x 160cm.
2. Maximum weight per pallet is 500 Kilos.
3. Materials must be secured according to local Cargo Restraint Regulations.
4. Enter Shipping Details.
5. Submit your request.
A representative from OMNI Logistics will contact you to verify the collection.

Shipping Instructions

Select your country, then click the "Ship your Package" button. You will be redirected to an external site to complete the shipping process.
Receiving address is already predefined.
Packing Process
Enter the canisters and spools (FDM only) you are returning in a box.
1. Maximum shipping weight is 30 KG per box. Multiple boxes you can return.
2. Dimensions and Weight must be indicated for box/packages in millimeters.
3. Maximum box size 610 x 610 x 610 mm and 32KG.
Printing Labels
1. When all relevant fields are filled out “click” submit.
2. A new window will pop up with the confirmation that the return order is completed.
3. A PDF file with the shipping label are incl. in the confirmation.
4. Regardless of this you will get an e-mail notification which incl. the shipping label as well.
Place one return label on each box.
For large, palletized returns of 50 or more FDM cartridges contact logistics.emea@stratasys.com

Download DHL Guide

Frequently Asked Questions

Select Country to view the Frequently Asked Questions for your Country

Frequently Asked Questions

Are there special packing or shipping requirements?

Use the product’s original box if it is available. However, you can use any sturdy, intact box for shipping. Do not include packing foam or other non-recyclable material.

Are there limits to how much I can recycle and/or return?

We do not limit how much you can recycle and/or return. However, to comply with FedEx shipping requirements, individual parcels may not exceed 600 x 600 x 760 mm (24 x 24 x 30 in.) or 32 kg (70 lbs.). For larger shipments, divide your recyclables and/or returns into multiple parcels.

What is the cost of returning empty cartridges, canisters, spools, and print engines?

Stratasys pays the cost of shipping and return of your empty cartridges, canisters, spools, print engines, and within the U.S. and Canada.

Where will I ship my recyclables and returns?

To ship within the U.S. and Canada, complete the form provided on Stratasys.com/Materials Recycling and Returns Program to create a FedEx return shipping label, and follow the instructions provided.

Can I recycle a 3D printer?

Yes, Stratasys printers can be recycled through most electronic recycling facilities nationwide. See Illinois state requirements.

Which types of Spools can I recycle?

- Fortus Classic Canisters
- Fortus Plus Canisters
- Fortus 184 CI Canisters
- Fortus Xtend 500 Canisters
- F123 Spools
- Dimension / Fortus 250 Cartridges
- uPrint Spools

Can I Recycle or Return full PolyJet cartridges or waste containers?

Stratasys does not recycle full/partial PolyJet cartridges or waste containers, however, we do want help by providing useful resources. Please visit Safety Kleen or Stericycle to help you manage your PolyJet waste. Learn more about PolyJet Materials.

Frequently Asked Questions

Are there special packing or shipping requirements?

Use the product’s original box if it is available. However, you can use any sturdy, intact box for shipping. Do not include packing foam or other non-recyclable material.

Are there limits to how much I can recycle and/or return?

We do not limit how much you can recycle and/or return. However, to comply with shipping requirements, individual parcels may not exceed 61 x 61 x 61 cm or 30 kg.
For larger shipments, divide your recyclables and/or returns into multiple parcels.

What is the cost of returning empty cartridges, canisters, spools, and print engines?

Stratasys GmbH pays the cost of shipping and return of your empty cartridges, canisters, spools, print engines.

Where will I ship my recyclables and returns?

To ship within the UK, use the form provided on the shipping tab of this page after selecting 'United Kingdom' from the drop down to organize a return.

Can I return large palletized returns?

Yes, if you have more than 50 FDM Cartridges or Canisters you can palletize them for return. Once packaged, download and submit above mentioned form via email to stratasysuk@omnilogistics.com
The transportation will be arranged by OMNI Logistics.

Can I Recycle or Return full PolyJet cartridges or waste containers?

No. Stratasys does not recycle full/partial PolyJet cartridges or waste containers. Please recycle locally according to local waste regulations.

Frequently Asked Questions

Are there special packing or shipping requirements?

Use the product’s original box if it is available. However, you can use any sturdy, intact box for shipping. Do not include packing foam or other non-recyclable material.

Are there limits to how much I can recycle and/or return?

We do not limit how much you can recycle and/or return. However, to comply with DHL shipping requirements, individual parcels may not exceed 61 x 61 x 61 cm or 30 kg. For larger shipments, divide your recyclables and/or returns into multiple parcels.

What is the cost of returning empty cartridges, canisters, spools, and print engines?

Stratasys GmbH pays the cost of shipping and return of your empty cartridges, canisters, spools, print engines.

Where will I ship my recyclables and returns?

To ship within EMEA, use the link provided on Stratasys.com/Materials Recycling and Returns Program to create a DHL return shipping label.

Can I return large palletized returns?

Yes, if you have more than 50 FDM Cartridges or Canisters you can palletize them for return. Once packaged, contact logistics.emea@stratasys.com providing the following information:
1. Confirm Only FDM Material Y/N:
2. Company Name:
3. Collection Address:
4. Contact Name:
5. Telephone Number:
6. Measurements in cm:
7. Weight in kg:
8. Tail lift required Y/N:
The transportation will be arranged by Stratasys GmbH.

Can I Recycle or Return full PolyJet cartridges or waste containers?

No. Stratasys does not recycle full/partial PolyJet cartridges or waste containers. Please recycle locally according to local waste regulations.

What type of Canisters are applicable?

These are the types of packages applicable -

Fortus Classic Canisters

Fortus Plus Canisters

Fortus 184 CI Canisters

Fortus Xtend 500 Canisters

F123 Spools

Dimension / Fortus 250 Cartridges

uPrint Spools